The following Terms of Service (“Terms”) set out the legally binding agreement under which both Users are permitted to use our website at https://www.iknowa.com/ and the services provided on it (collectively the “Platform”) . You will be required to agree to these Terms when visiting or accessing the Platform. You will be deemed to have accepted these Terms on your first use of our Platform. We draw your attention in particular to the “Limitation of Liability” section. If you do not agree to these Terms, you must not use the Platform.
1. ABOUT THE PLATFORM
1.1. iknowa is a property improvement marketplace. Our Platform connects and matches property owners (“Property Owners”) with individuals or companies who provide property services (“Service Providers”). (Service Providers and Property Owners are collectively referred to as “Users”.)
2. ABOUT US
2.1. The Platform is owned and operated by iknowa Ltd, registered in England and Wales under company number 12249380 (“iknowa”,“we”,“us”,“our”), whose registered office is at Unit 206, 8 Lombard Rd, London, England, SW19 3TZ.
3. OUR ROLE
3.1. The Platform connects Service Providers and Property Owners to facilitate transactions for property services (each a “Service”). iknowa’s role is as an intermediary role only. iknowa is not involved in the organisation or provision of any Services.
3.2. Although we take measures to verify the experience of the Service Providers on our Platform, we do not endorse any Service Providers on the Platform. We make no representations, warranties or guarantees, whether express or implied, that the information on our Platform is accurate, complete or up-to-date. Property Owners are responsible for ensuring that a Service or Service Provider meets their specific requirements.
3.3. iknowa is not a party to any agreement entered into between a Service Provider and a Property Owner. By completing or accepting a Service booking, you agree to comply with the terms applicable to that Service, which will be made available to you during the proposal process. If you do not agree to the terms applicable to a Service, you must not complete or accept a booking for that Service.
3.4. Users are independent from iknowa and they do not act on our behalf. We will not be held liable for any loss or liability suffered by you due to the acts or omissions of another User. For more information, please refer to the Limitation of Liability section.
REGISTRATION AND ACCOUNTS
4.1. In order to access and make use of the Platform, you must register for an account. You must be at least 18 years old to register for an account. Any registration by, use of, or access of our Platform by persons under the age of 18 is unauthorised and is in breach of these Terms. In using our Platform, you represent and warrant that you are at least 18 years old.
4.2. When you submit your registration, you will receive a notification that we have received your submission. However, this does not mean that your registration has been accepted. We are under no obligation to accept any individual or company on the Platform, and may accept or reject any application in our sole discretion. Once your registration has been accepted, you will receive confirmation via email.
4.3. When you choose, or you are provided with, a username, password or any other piece of information as part of our security procedures, you must treat such information as confidential and you must not disclose it to any third party. If you know or suspect that anyone other than you knows your username or password, you must promptly notify us using the contact details below. We will not be liable for any unauthorised use of your account.
5.1. You retain ownership of the content you submit to the Platform, including your username, photos, descriptions, reviews and comments (“User Content”). We do not make any claim to User Content.
5.2. You agree that you will not submit any content that is abusive, threatening, defamatory, obscene, vulgar or otherwise offensive or in violation of our Terms. You also agree not to submit any content that is false and misleading or uses the Platform in a manner that is fraudulent or deceptive. We will not be responsible or liable to any third party for User Content or the accuracy of any materials submitted by you or any other User.
5.3. By submitting User Content on or via our Platform, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, fully transferable, sub-licensable, perpetual licence to use, display, edit, modify, reproduce, distribute, store, and prepare derivative works of your User Content to operate and promote the Platform, in any formats and through any channels, including across any third-party website or advertising medium. Your User Content will be considered non-confidential and nonproprietary and we have the right to use, copy, distribute and disclose it to third parties.
5.4. You understand that you are solely responsible for your User Content. You warrant that you have all necessary rights to User Content and that you are not infringing or violating any third party’s rights by submitting it to the Platform. You agree to indemnify us for any loss or damage suffered by us as a result of your breach of that warranty. If we receive notice that your User Content infringes a third party’s intellectual property rights or privacy rights, we will remove it immediately and we reserve the right to disclose your identity to that third party.
5.5. We are not responsible for User Content or for any opinions, views, or values expressed in User Content. Any such opinions, views, or values are those of the relevant User and do not reflect our opinions, views, or values in any way.
PRICING AND PAYMENT
6.1. Use of the Platform is free for all Users (we just take a small percentage of the fees for any Services booked through it).
6.2. We use Stripe to manage our secure payment process. By booking a Service through the Platform, you authorise us to share your information with Stripe and you agree to comply with Stripe’s terms and conditions from time to time. You also agree to provide complete and accurate payment information and you warrant that the details you are providing are not fraudulent.
7.1. Certain Service Providers who meet our experience and verification requirements (“S ponsors”) are eligible to sponsor other Service Providers (“S ponsored Providers”). Sponsorship allows Sponsored Providers to gain more hands-on experience by providing Property Owners with additional assurances when hiring a Sponsored Provider. Becoming a Sponsor earns you benefits like Platform credits and verified status that improves your ranking in search results.
7.2. By becoming a Sponsor, you agree to provide your Sponsored Providers with the necessary training, supervision and support to carry out the Services to industry standard using best industry practices. You accept full responsibility for the Services of your Sponsored Providers.
8.1. You agree that you will not use the Platform in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect. This includes submitting, posting, sharing or communicating any false, misleading or deceptive information of any kind, impersonating another person or entity or misrepresenting your affiliation with another person or entity.
9.1. You must not misuse our Platform by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Platform, the server on which our Platform is stored or any server, computer or database connected to our Platform.
9.2. We do not guarantee that our Platform will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platforms in order to access our Platform. You should use your own virus protection software.
PLATFORM ACCESS AND AVAILABILITY
10.1. We will use all reasonable endeavours to ensure that our Platform is fully operational at all times. However, we do not guarantee that access to our Platform will always be available or be uninterrupted. We will not be liable to you if for any reason our Platform is unavailable at any time or for any period.
10.2. You are responsible for making all arrangements necessary for you to have access to our Platform. You are also responsible for ensuring that all persons who access our Platform through your internet connection are aware of these Terms and other applicable terms and conditions, and that they comply with them.
11.1. We are the owner or the licensee of all intellectual property rights in our Platform and in the material published on it. Those works are protected by intellectual property laws and treaties around the world. All such rights are reserved and you may not reproduce, copy, distribute, sell, sub-licence, store, or in any other manner re-use content from our Platform without our express written permission.
11.2. Subject to your agreement and compliance with these Terms, by accepting your registration we grant you a non-transferable, non-exclusive, non-sublicensable license to access and use the Platform until your account is deactivated (whether by you or us).
12. SUSPENSION AND TERMINATION
12.1. We will determine, in our discretion, whether there has been a breach of these Terms. When we determine that a breach has occurred, we may take any action we deem appropriate, including:
12.1.1. Immediate, temporary or permanent withdrawal of your right to use our Platform (including suspension or termination of your account).
12.1.2. Immediate, temporary or permanent removal of any of your User Content.
12.1.3. Legal proceedings against you.
12.1.4. Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
13. LIMITATION OF LIABILITY
13.1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
13.2. Insofar as is permitted by law, we make no representation, warranty, or guarantee that the Services we facilitate via the Platform will meet your requirements or expectations, that they will be fit for a particular purpose, that success or any other specific results may be achieved, or that they will be error-free, timely or reliable. The Platform is provided solely in order to facilitate the booking of Services. We are not a party to any transactions or other relationships between Users or to any disputes between Users. We do not accept any liability for the acts or omissions of other Users. Any claims must be made directly against the User concerned. You use the Platform solely at your own risk.
13.3 If you are a Service Provider (or a Property Owner using the Platform for business purposes):
13.3.1. We exclude all implied conditions, warranties, representations or other terms that may apply to our Platform or any content on it.
13.3.2. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
18.104.22.168. use of, or inability to use, our Platform; or
22.214.171.124. use of or reliance on our Platform or any content on it. 13.3.3. In particular, we will not be liable for:
126.96.36.199 loss of profits, sales, business, or revenue;
188.8.131.52 business interruption;
184.108.40.206 loss of anticipated savings;
220.127.116.11 loss of business opportunity, goodwill or reputation; or any indirect or consequential loss or damage.
13.4 If you are a Property Owner using the Platform for personal purposes:
13.4.1. Please note that we only provide our Platform to you for domestic and private use. You agree not to use our Platform for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.5 Our total liability to you shall not exceed the amount you have paid or received for Services through the Platform.
14.1. You agree to indemnify us against any actual or threatened legal proceedings or claims issued against us by a third party on the basis of your breach of the Terms.
15.1. In the event that you have a dispute with us, please contact us directly so a resolution can be found. We will take into account reasonable requests to work through the dispute through alternative dispute resolution methods such as mediation.
16.1. Clause headings are inserted for convenience only and shall not affect the interpretation of these Terms.
16.2. We will not lose our rights under these Terms by reason of any delay by us in enforcing those rights.
16.3. If any provision of these Terms is deemed unlawful, void, or for any reason unenforceable, then that provision shall be severable and deemed to be removed from these Terms and shall not affect the validity and enforceability of any remaining terms.
16.4. These Terms will be interpreted, construed and enforced in all respects in accordance with the laws of England and Wales, and you irrevocably submit to the jurisdiction of the Courts of England and Wales and you irrevocably submit to the exclusive jurisdiction of the Courts of England and Wales.
CHANGES TO THESE TERMS
17.1. We reserve the right to make changes to these Terms from time to time at our sole discretion. Your use of the Platform will be subject to the most recent version of the Terms posted on the Platform at the time of use. Please check back frequently for the latest version of our Terms.
18.1. Questions, comments and concerns are welcome. To contact us, please email us at firstname.lastname@example.org.
Last revision: 22 June 2020
1. About This Policy
1.1. iknowa is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed, stored and disclosed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
1.2. By visiting https://www.iknowa.com/ (the “Website”) or using any services offered through or associated with our Website (our “Services”), you are deemed to have accepted and consented to the practices described in this policy. (the Website and our Services are referred to collectively as the “Platform”.)
1.3. The Platform may contain links to and from the websites of our Service Providers, partners, advertisers and affiliates or to websites shared by other Users. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
About The Platform. iknowa is a property improvement marketplace. Our Platform connects and matches property owners (“Property Owners”) with individuals or companies who provide property services (“Service Providers”). (Service Providers and Property Owners are collectively referred to as “Users”.)
About Us. The Platform is owned and operated by iknowa Ltd, registered in England and Wales under company number 12249380 (“iknowa”, “we”, “us”, “our”) . Our registered office is at Unit 206, 8 Lombard Rd, London, England, SW19 3TZ. iknowa processes personal data as a Data Controller, as defined in the Directive and the General Data Protection Regulation (“GDPR”).
What is “personal data”? Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
How We Collect Personal Data
5.1. Personal Data You Give Us. You give us information about you by filling in forms
on our Platform or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use the Platform, request a quote, subscribe to our newsletter, search for a service, book a service, provide reviews or comments or participate in other interactive functions on our Platform.
5.2. Data We Automatically Collect. Each time you visit or use our Platform, we automatically collect certain technical data and information about your visit, described in more detail below.
5.3. Data We Receive From Third Parties. We use third parties such as Stripe for payment processing. We also receive information from other Platform users, including Service Providers and Quality Control (or “QC”). For more information on how these companies handle your personal data, please refer to their privacy policies.
6. Personal Data We Collect About You. We collect and process personal data so we can provide Our Services to you. It’s important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. The information you give us may include:
6.1.1. For all Users, we collect your full name, email address and login details. This data is necessary for our legitimate interests in providing our Platform and Services to you.
6.1.2. We collect additional information about Users depending on the type of account you sign up for, as described further below. This data is necessary for our legitimate interests in providing our Platform and Services to you.
6.1.3. We also collect technical information and information about your visit from all Website visitors, as described further below.
18.104.22.168. Technical information includes the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, location, network data, browser plug-in types and versions, languages, operating system and platform.
22.214.171.124. Information about your visit includes the full Uniform Resource Locators (URL) clickstream to, through and from the Website (including date and time), pages you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
126.96.36.199. We use this information as statistical data about your browsing actions and patterns, for system administration, and to evaluate, provide, protect or improve our Services (including by developing new products and services). Because we collect, use and share this information in the aggregate, it does not identify any individual.
7. How We Use Your Data
7.1. We use your data to carry out our Website, Platform and Our Services in the following ways:
7.1.1. To administer and manage your account, to provide you with information you request from us, and to carry out any other obligations arising from any contracts entered into between you and us.
7.1.2. To ensure that content from our Website is presented in the most effective manner for you and for your device.
7.1.3. To allow you to participate in interactive features of our Platform when you choose to do so.
7.1.4. To respond to communications from you and to provide you with information about our Services, including notifying you about changes to our Website or Services.
We also use your data to make our Website and Services better in the following ways:
7.2.1. To measure or understand the effectiveness of advertising we serve to you and others, deliver relevant advertising to you and make suggestions and recommendations to you and other users of the Website about goods or services that may interest you or them.
7.2.2. To administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
7.2.3. As part of our efforts to keep the Website safe and secure, e.g. by conducting analysis required to detect malicious data and understand how this may affect your IT system.
7.3. We will not send you any unsolicited marketing or spam and will take all reasonable steps to ensure that we fully protect your rights and comply with our obligations under applicable data protection laws. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about services similar to those which were the subject of a previous enquiry by you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have expressly consented to this.
7.4. You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please notify us in writing or by email at email@example.com.
How We Secure Your Data
8.1. All of your personal data is protected and we have put in place appropriate physical, electronic, and management procedures to safeguard and secure the data we collect. Your information is stored on secure cloud databases, internal servers, and on third party softwares. Your information is only accessible by those who have authorised access rights to such information. All of your payment information is encrypted using SSL technology.
8.2. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we use strict procedures and the security features described above to try to prevent unauthorised access.
How Long We Store Your Data. We only keep your personal data for as long as it’s necessary for our original legitimate purpose for collecting the information and for as long as we have your permission to keep it. We will delete your personal data when you delete your account or otherwise request deletion by emailing us firstname.lastname@example.org.
Disclosure To Third Parties
10.1. Parties We Share Your Data With
10.1.1. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We share personal data with third parties such as Stripe (for payment processing), credit and DBS check providers (if you are registering as a Service Provider). These third parties have access to data we share with their platforms. Please note that your profile and service information will also be viewable by other Platform Users.
10.1.2. The only other circumstances under which we would share your personal data are:
10.1.2.1. If the third party is a member of our group (which means any subsidiaries or ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006).
10.1.2.2. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
10.1.2.3. If iknowa or substantially all of its assets are acquired by a third party, in which case personal data will be one of the transferred assets and the purchaser will be permitted to use the data for the purposes for which it was originally collected by us.
10.1.2.4. If we’re under a duty to disclose or share your personal data in order to comply with any legal obligation, enforce or apply our Terms and other agreements, or to protect the rights, property, or safety of iknowa, our customers, or others (including exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).
10.2 Parties You Choose To Share Your Information With
10.2.1. You may choose to share any information, photographs or other content that you voluntarily submit to the Website either on public areas of the Website or within private messages with other Users. Such data will become available and viewable by other users as applicable. Once you have shared your content or made it public, that content may be re-shared by others.
10.2.2. If you choose to connect to social media networks from our Website or post any of your content on our Website to those networks, then in accordance with your social media privacy settings, the personal data that you post, transmit, or otherwise make available on the social media platform may be viewed and/or used by other users of those networks and we have no control over such viewing and use and cannot prevent further use of such information by third parties. When you interact with us through social media networks, you acknowledge that we may access your information that is held by that account, solely in accordance with your social media privacy settings. Any links to social media are not under our control and remain solely your responsibility. You acknowledge that any information posted via social media through our Website, or any third party you allow to access your content, is done entirely at your own risk and that by posting to a public platform you make that information visible to third-parties who can use that information at their discretion.
10.2.3. You may review, modify, update, correct or remove any personal data you have submitted to the Website at any time. If you remove information that you posted to the Website, copies may remain viewable in cached and archived pages of the Website, or if other users or third party APIs have copied or saved that information.
10.2.5. You must respect the privacy of others and you must not disclose any personal details about other people including your family, friends, acquaintances, or other persons that may be misleading or cause them harm or offence. It is your responsibility to obtain their prior express permission in respect of any submission of their data at any time.
11. International Transfers
11.1. Because we use third parties who are located outside of the European Economic Area (EEA), your information may be transferred to and stored at a destination outside of the EEA. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated as securely as it would be within the EEA and under the GDPR. Such steps may include our entering into contracts with any third parties we engage and the use of approved Model Contractual Clauses. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
11.2. You can obtain more details of the protection given to your personal data when it is transferred outside the EEA by contacting us at s email@example.com.
12. Your Rights
12.1. Lawful Bases. We will ensure that your personal data is processed lawfully, fairly, and transparently and that it will only be processed if at least one of the following bases applies:
12.1.1. You have given your clear consent to the processing of your personal data for a specific purpose.
12.1.2. Processing is necessary for the performance of a contract to which you are a party (or for us to take steps at your request prior to entering into a contract with you).
12.1.3. Processing is necessary for our compliance with the law.
12.1.4. Processing is necessary to protect someone’s life.
12.1.5. Processing is necessary for us to perform a task in the public interest or in the exercise of official authority and the task/function has a clear basis in law.
12.1.6. Processing is necessary for our legitimate interests or the legitimate interests of a third party, except where there is a good reason to protect your personal data which overrides those legitimate interests, such as allowing us to effectively and efficiently manage and administer the operation of our business, maintaining compliance with internal policies and procedures, monitoring the use of our copyrighted materials, offering optimal, up-to-date security and obtaining further knowledge of current threats to network security in order to update our security.
12.2 Data Subject Rights. Under the Data Protection Act 2018, the GDPR and/or the Privacy and Electronic Communications Regulations (“ PECR”) , you have the right to:
12.2.1. Withdraw your consent to the processing of your personal data at any time. Please note, however, that we may still be entitled to process your personal data if we have another legitimate reason for doing so (such as to comply with a legal obligation).
12.2.2. Be informed of what data we hold and the purpose for processing the data, as a whole or in parts.
12.2.3. Be forgotten and, in some circumstances, have your data erased by ourselves and our affiliates (although this is not an absolute right and there may be circumstances where you ask us to erase your personal data but we are legally entitled to retain it).
12.2.4. Correct or supplement any information we hold about you that is incorrect or incomplete.
12.2.5. Restrict processing of the information we hold about you (for example, so that inaccuracies may be corrected—but again, there may be circumstances where you ask us to restrict processing of your personal data but we are legally entitled to refuse that request).
12.2.6. Object to the processing of your data.
12.2.7. Obtain your data in a portable manner and reuse the information we hold about you.
12.2.8. Challenge any data we use for the purposes of automated decision-making and profiling (in certain circumstances—as above, there may be circumstances where you ask us to restrict our processing of your personal data but we are legally entitled to refuse that request).
12.2.9. Be notified when your personal data has been breached in a way that is breach is likely to result in a risk to your rights and freedoms.
12.2.10. Ask us not to process your personal data for marketing purposes (but you will always be able to unsubscribe from marketing emails via an unsubscribe link and we will get your express opt-in consent before we use your data or share it with any third parties for marketing purposes).
12.2.11. Complain to a supervisory authority (e.g. the Information Commissioner’s Office in the UK) if you think any of your rights have been infringed by us. (We would, however, appreciate the chance to address your concerns, so please contact us prior to taking this step).
12.3. You will not have to pay unreasonable fees to access your personal data (or to exercise any of the other rights) unless your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
13.2. Some of the cookies we use are essential for the Website to operate. If you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our Website.
13.3. Before any non-essential cookies are placed on your device, you will be shown a pop-up message requesting your consent to setting those cookies. By default, most internet browsers accept cookies, but you can choose to enable or disable some or all cookies via the settings on your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. For further details, please consult the help menu in your internet browser.
13.4. We use the following types of cookies:
13.4.1. Strictly necessary cookies. These cookies are required to save your session and to carry out other activities that are strictly necessary for the operation of the Website. They include, by way of general example, cookies that enable you to log into secure areas of the Website, use a shopping cart, or make use of e-billing services. These cookies are session cookies, which means they’re temporary and will expire when you close your browser.
13.4.2. Analytical/performance cookies. These cookies allow us to recognise and count the number of visitors and to see how visitors move around the Website when they’re using it. These cookies help us improve the way the Website works by, for example, ensuring that users are finding what they’re looking for easily.
13.4.3. Functionality cookies. These cookies are used to recognise you when you return to the Website. They enable us to personalise our content for you, greet you by name and remember your preferences.
13.4.4. Targeting cookies. These cookies record your visit to the Website, the pages you visit, and the links you follow. We use this information to make the Website and the advertising displayed on it more relevant to your interests. We also share this information with third parties for the same purpose.
13.4.5. Social Media cookies. These cookies work together with social media plug-ins. For example, when we embed photos, video and other content from social media websites, the embedded pages contain cookies from these websites. Similarly, if you choose to share our content on social media, a cookie may be set by the service you have chosen to share content through.
13.4.6. Third Party cookies. We use third party cookies from Google Analytics to provide data on how users interact with our Website. Please note that we do not control cookies placed by third parties and our Website does not block them. Please check the relevant third-party website for more information about these cookies.
You have the right to opt out of social media cookies and third-party cookies and to object to automated profiling. To enforce either of these rights please contact us at firstname.lastname@example.org.
Last revision: 22 June 2020
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